FAQs

1. DO I NEED TO HAVE AN ACCOUNT TO ORDER？

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

Quick checkout process

Easily view your order status and order history

Receive updates detailing our new releases and special promotions

2. WHAT PAYMENT METHODS DO YOU ACCEPT？

We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments.

3. HOW SECURE IS MY COM ORDER？

When purchasing com using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

4. ARE THERE ANY EXCHANGE RATES？

All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

5. HOW DO I SET MY SUPPORTIPPING ADDRESS？

Since our website and service are based on Englisupport, all the information that you typed in is required to be Englisupport input method, including punctuations. If certain letters of your address contain Non-Englisupport letters, you are advised to use the similar Englisupport ones instead. For example, you may change letter "？" to "c".

6. CAN I CHANGE MY SUPPORTIPPING ADDRESS AFTER PLACING AN ORDER？

Please be advised that your supportipping address cannot be revised after the order has been processed or supportipped. Kindly update your supportipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.

7.HOW LONG DOES SUPPORTIPPING TAKE & HOW CAN I TRACK MY PACKAGE？

The delivery time is based on the supportipping option that you have chosen. Once the order has supportipped, we will email your tracking number and tracking website. We are not responsible for delays caused by the customs department in your country.

8. WHAT DO I DO IF I HAVE MISSING ITEMS IN MY ORDER？

If something is still missing, please contact us immediately at support@zeestyok.com.

IF YOU STILL HAVE ANY QUESTION, PLEASE CONTACT US DIRECTLY AT EMAIL SUPPORT@ZEESTYOk.COM.